Customers are advised to read the below Terms & Conditions prior to placing your order with Lucas & Co. Fine Stationery and Paper Goods.
Lucas & Co. reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
All orders that you place with Lucas & Co. will be subject to acceptance in accordance with these terms and conditions.
All prices are subject to change, written quotations are valid for 60 days.
Supplying Written Information
Text should be typed clearly and emailed to firstname.lastname@example.org. We can not be held responsible for any errors, spelling or otherwise in the text supplied by the client, please be sure to check all text and spelling in proofs carefully. We will always check wording and typing very carefully but please bear in mind it is your responsibility to check proofs for printing. Amendments should be detailed clearly in writing via email with reference to the proof by the file name.
You will be sent proofs via email in PDF format via email, should any amendments be required, we will provide up to 2 further rounds of email proofs free of charge. We will then ask for a fee of £30 an hour for any additional changes you require. Amendments to proofs are intended in the main for spelling and grammatical purposes only. It is understood that the vast amount of design decisions will have been made and agreed upon at your consultation. Changes to the design at this stage should be minor and any larger changes may incur a further design fee. We accept formal approval to go to print via email. Final proof reading is the responsibility of the client.
Orders cannot commence without a completed order form and a 50% deposit (of the full stationery suite) via BACS transfer through your bank or by PayPal. Once the designs have been approved in writing we will require the final 50% of the balance before your order is dispatched.
Stationery is made to order and lead times vary, the client will be advised of current lead times at the time of ordering. Rush orders are accepted at our discretion but will incur an additional fee. At the time of ordering you must make us aware of your deadlines. Wherever possible we will aim to deliver your stationery well in advance of your deadline.
Unless otherwise requested delivery is via Royal Mail Special Delivery and will require a signature upon receipt. We will take great care to ensure that your items are packaged as securely as possible. Whilst every care is taken to pack the order Lucas & Co. cannot be held liable for late delivery and loss or damage in transit. Responsibility for damage to or loss of goods shall pass to the customer at the time of accepting delivery. In the unlikely event that you believe goods are faulty due to an error on our part please contact us in writing no later than 5 working days after receipt of your stationery. We would then ask you to return the faulty stationery to us in its original packaging (the costs of which would be refunded to you should it be deemed that a mistake has been made on our part.) Refunds are issued at our discretion.
Orders cancelled after the hard copy proof has been dispatched will be charged at 50% of the order value. Orders cancelled after the hard copy proof has been approved and returned will be charged in full and the balance is due immediately. Refunds are given at our discretion.
All artwork and designs are copyright of Lucas & Co. Designs should not be reproduced or transmitted in any form without prior permission. The client is responsible for obtaining permission for printed reproduction of any images, photographs and text including hymns or songs. The client indemnifies Lucas & Co. against any action brought against it for breach of a third parties copyright.
We reserve the right to use any stationery we create to promote our products and services. However, we will never use examples prior to the date of your wedding without your permission.